Assistant Guest Relations Manager (Turkish Speaker)

AccorHotel; Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

Rixos The Palm Dubai Hotel & Suites is seeking an Assistant Guest Relations Manager (Turkish Speaker) to elevate guest experiences in our luxury Dubai property. You will assist the Guest Relations Manager, lead a guest relations team, and ensure VIP guests receive personalised service.

The ideal candidate brings 3–5 years of luxury hotel guest relations experience, fluent Turkish and English, and strong problem-solving and leadership abilities. UAE hospitality standards knowledge is a plus.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3-5 years in guest relations or luxury hotel customer service.
• Fluency in Turkish and English, written and spoken.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Experience in team leadership and mentoring.
• Knowledge of UAE hospitality standards is a plus.

Responsibilities

• Assist the Guest Relations Manager in daily operations and team management.
• Handle VIP guest arrivals, stays and departures with personalized service.
• Resolve guest complaints promptly and professionally.
• Coordinate with other departments to fulfill guest requests and maintain satisfaction.
• Train and mentor guest relations staff to uphold service standards.
• Manage guest feedback and implement improvements based on insights.
• Oversee loyalty programs and guest retention initiatives.
• Conduct regular team meetings and performance evaluations.
• Ensure compliance with UAE hospitality regulations and standards.

Skills

Turkish language

English language

Customer service

Team leadership

Problem solving

Communication skills

Interpersonal skills

Cultural sensitivity

Education

Bachelor's in Hospitality Management

Tools

Hotel management software

Job description

We are seeking an enthusiastic and customer-oriented Assistant Guest Relations Manager (Turkish Speaker) to join our luxury hotel in Dubai United Arab this role you will be responsible for ensuring exceptional guest experiences managing guest inquiries and overseeing the guest relations team to maintain our high standards of service excellence.

• Assist the Guest Relations Manager in daily operations and team management
• Handle VIP guest arrivals stays and departures ensuring personalized service
• Resolve guest complaints and issues promptly and professionally
• Coordinate with other departments to fulfill guest requests and maintain satisfaction
• Train and mentor guest relations staff to uphold service standards
• Manage guest feedback and implement improvements based on insights
• Oversee loyalty programs and guest retention initiatives
• Conduct regular team meetings and performance evaluations
• Assist in developing and implementing guest service policies and procedures
• Ensure compliance with UAE hospitality regulations and standards

Qualifications:

• Bachelors degree in Hospitality Management or related field
• 3-5 years of experience in guest relations or customer service in a luxury hotel setting
• Fluency in Turkish and English both written and spoken
• Strong interpersonal and communication skills with a customer-focused mindset
• Proven ability in problem-solving and conflict resolution
• Cultural sensitivity and awareness to cater to diverse international clientele
• Proficiency in hotel management software and systems
• Experience in team leadership and mentoring
• Excellent organizational and time management skills
• Ability to work flexible hours including weekends and holidays

Preferred Qualifications:

• Additional language skills particularly Arabic
• Experience working in a multi-cultural environment
• Knowledge of UAE hospitality standards and regulations
• Certifications in hospitality management (e.g. Certified Guest Service Professional)

Additional Information:

Your team and working environment:

Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai.

At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos The Palm Every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding!

Remote Work:

No

Employment Type:

Full-time