Guest Relations Executive (Hostess - Seasonal) - F&B Service - Jumeirah Al Naseem

Jumeirah; Dubai; On-site; AED 60,000 - 120,000; Part time

Job summary

A luxury hotel brand in Dubai is seeking a Guest Relations Executive - Hostess. The role involves welcoming guests, managing reservations, and ensuring personalized service. Ideal candidates have 1-2 years of F&B experience in a luxury setting, proficiency in English and another language, and strong knowledge of relevant software. This seasonal opportunity offers an attractive tax-free salary and various benefits, including accommodation and healthcare.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates globally

Health care package

Qualifications

• One or two years of experience in a similar role within a luxury property.
• Experience in a multi-cultural environment is a plus.
• Strong organizational and communication skills.

Responsibilities

• Welcome and engage guests for personalized service.
• Manage reservations and special occasions according to SOPs.
• Maintain detailed guest knowledge and anticipate needs.
• Handle guest complaints and maintain service standards.

Skills

Strong F&B background

Proficient in English

Proficient in a second language

Customer service skills

Tools

Microsoft Office

Micros

Sevenrooms

Job description

Overview

An opportunity has arisen for a Guest Relations Executive - Hostess (Seasonal) to join the F&B Service team in Jumeirah Al Naseem.

Responsibilities

• Welcomes guests warmly, engages in small talk, and ensures personalized, attentive service, especially for VIPs and regular guests.


• Manages reservations, special occasions, and guest inquiries following F&B SOPs and booking checklists.


• Escorts guests to tables, shares relevant information with service staff, and introduces menus and specials appropriately.


• Maintains detailed guest knowledge, anticipates needs, and ensures privacy, confidentiality, and service continuity across shifts.


• Answers calls professionally, maintains accurate guest data, and supports inventory, checklists, and daily operational tasks.


• Attends trainings, handles guest complaints, follows all policies, and upholds Jumeirah’s grooming and service standards.

About You / Qualifications

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone / branded restaurant.


• Proficient in English and a second language (Russian or European languages are desirable).


• Strong knowledge of Microsoft Office products, Micros, and Sevenrooms.


• Experience working in a multi-cultural environment.


• Seasonal opportunity: fixed-term contract from October 2025 to May 2026.

Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.