Guest Relations Executive

FIVE Hotels and Resorts; Dubai; Sur place; AED 20 000 - 24 000; Plein temps

Résumé du poste

FIVE Hotels and Resorts in Dubai is seeking a Concierge to deliver exceptional guest service with warmth, energy, and a calm, courteous attitude from arrival to departure. Ideal candidates have 1–2 years in a luxury hotel, strong English communication, and a collaborative mindset to work with Front Office and Reservations across the FIVE Tribe.

Join a global lifestyle powerhouse where every interaction reflects the FIVE Brand, and where proactive ownership, problem solving, and guest recognition

Qualifications

• 1–2 years in a Luxury Hotel environment in a similar role is an Advantage.
• Excellent verbal and written communication in English.
• Welcomes and bids farewell to guests warmly and courteously.
• Strong teamwork and cross‑department collaboration.
• Proactive problem‑solving and ownership of duties.

Responsabilités

• Provide exceptional guest service and memorable arrivals/departures.
• Escort VIPs and assist with facilities, events, and promotions.
• Coordinate with Front Office and Reservations for seamless service.
• Handle guest requests with courtesy and timely follow‑up.
• Maintain FIVE‑brand standards in lobby and guest interactions.

Connaissances

Luxury hotel experience

Guest interaction

English fluency

Teamwork

Can‑Do attitude

Description du poste

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 2,000 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• A proven track record of 1-2 years in a Luxury Hotel environment in a similar role is an Advantage.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
• Finds Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
• Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated FIVER.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• Welcomes and bids farewell to guests Warmly and Courteously, ensuring a memorable Arrival and Departure Experience.
• Maintains a ‘FIVE-Styled’ Presence in the hotel lobby, actively engaging with New and Current Guests.
• Handles Guest Complaints promptly and Follows Up diligently, ensuring Efficient Resolution in case of any concerns or issues.
• Solicits feedback from guests to continuously improve services and facilities.
• Ensures Personal Recognition for Guests whenever possible, offering customised and tailor-made Service and Attention.
• Escorts VIP Guests to their allocated rooms, providing Detailed Information on facilities, events, and special offers.
• Inspects VIP room Status and Amenities, ensuring a ‘FIVE-Star’ Setup prior to the Guests' arrival.
• Collaborates with the Front Office Team to ensure a Seamless and ‘FIVE-Styled’ Service for Guests.
• Reviews and prepares Arrival Reports for the GC, VIPs, and Guests with Special Status, Highlighting Pertinent Information for management and related functions.
• Fosters Clear Communication and Next-level Collaboration between the Concierge, Front Office, and Reservations.
• Coordinates the preparation and distribution of Guest Amenities, Welcome Letters, and Fruit Setups for VIPs, GC, and long-stay guests.
• Reports Daily Activities in the logbook and actively participates in daily Operations Briefings to ensure well-coordinated service.
• Adheres to FIVE’s Health, Safety, and Hygiene Regulations at all times.
• Builds and demonstrates familiarity with the Group's Emergency Procedures.
• Conducts daily Courtesy Calls and meticulously executes Performance Monitor tasks, maintaining Boundary-Breaking standards of service.
• Regularly updates Guest History with accurate and relevant information to offer a Curated and Personalised guest experience.
• Actively promotes Inter-Hotel Sales, In-House Facilities, and awareness of Events, Food and Beverage outlets, and Special Promotions.
• Performs additional duties as assigned by the Service Manager.
• Provides a proper Handover at the end of each shift, ensuring a Smooth Transition for the next shift.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You’ll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.

Your Journey Starts Here.

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 2,000 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• A proven track record of 1-2 years in a Luxury Hotel environment in a similar role is an Advantage.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
• Finds Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
• Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated FIVER.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).

• Welcomes and bids farewell to guests Warmly and Courteously, ensuring a memorable Arrival and Departure Experience.
• Maintains a ‘FIVE-Styled’ Presence in the hotel lobby, actively engaging with New and Current guests.
• Handles Guest Complaints promptly and Follows Up diligently, ensuring Efficient Resolution in case of any concerns or issues.
• Solicits feedback from guests to continuously improve services and facilities.
• Ensures Personal Recognition for Guests whenever possible, offering customised and tailor-made Service and Attention.
• Escorts VIP Guests to their allocated rooms, providing Detailed Information on facilities, events, and special offers.
• Inspects VIP room Status and Amenities, ensuring a ‘FIVE-Star’ Setup prior to the Guests’ arrival.
• Collaborates with the Front Office Team to ensure a Seamless and ‘FIVE-Styled’ Service for Guests.
• Reviews and prepares Arrival Reports for the GC, VIPs, and Guests with Special Status, Highlighting Pertinent Information for management and related functions.
• Fosters Clear Communication and Next‑level Collaboration between the Concierge, Front Office, and Reservations.
• Coordinates the preparation and distribution of Guest Amenities, Welcome Letters, and Fruit Setups for VIPs, GC, and long‑stay guests.
• Reports Daily Activities in the logbook and actively participates in daily Operations Briefings to ensure well‑coordinated service.
• Adheres to FIVE’s Health, Safety, and Hygiene Regulations at all times.
• Builds and demonstrates familiarity with the Group's Emergency Procedures.
• Conducts daily Courtesy Calls and meticulously executes Performance Monitor tasks, maintaining Boundary‑Breaking standards of service.
• Regularly updates Guest History with accurate and relevant information to offer a Curated and Personalised guest experience.
• Actively promotes Inter-Hotel Sales, In‑House Facilities, and awareness of Events, Food and Beverage outlets, and Special Promotions.
• Performs additional duties as assigned by the Service Manager.
• Provides a proper Handover at the end of each shift, ensuring a Smooth Transition for the next shift.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You’ll be part of a global, fast‑growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.