Guest Relations Executive

Saadiyat Beach Club; Abu Dhabi; On-site; AED 60,000 - 82,000; Full time

Job summary

Saadiyat Beach Club in Abu Dhabi is seeking a guest-focused Front Office professional to deliver exceptional service in a luxury 5-star setting. You will manage guest information, respond to inquiries, and promote club services with deep product knowledge.

The role requires at least 2 years in a 5-star hotel Front Office, fluency in English and Arabic, and strong organizational and communication skills. You will work under pressure in a fast-paced environment and collaborate across all levels of

Qualifications

• Minimum of 2 years of experience in a 5-star hotel Front Office environment.
• Proficiency in Opera and Micros hospitality software.
• Excellent command of written and oral English.
• Fluency in Arabic is required.
• Strong organizational and communication skills.
• Ability to work effectively under pressure in a fast-paced environment.

Responsibilities

• Provide exceptional guest service and manage relations within a luxury 5-star environment.
• Utilize Front of House systems to manage guest information and club services.
• Effectively communicate with colleagues and management across all levels.
• Promote club offerings and maintain deep knowledge of club background and facilities.
• Handle guest inquiries and requests with high levels of professionalism and confidence.

Skills

English proficiency

Arabic proficiency

Organizational skills

Communication skills

Tools

Opera PMS

Micros Fidelio

Job description

Responsibilities

• Provide exceptional guest service and manage relations within a luxury 5-star environment
• Utilize Front of House systems to manage guest information and club services
• Effectively communicate with colleagues and management across all levels
• Promote club offerings and maintain deep knowledge of club background and facilities
• Handle guest inquiries and requests with high levels of professionalism and confidence

Requirements

• Minimum of 2 years of experience in a 5-star hotel Front Office environment
• Proficiency in Opera and Micros hospitality software
• Excellent command of written and oral English
• Fluency in Arabic is required
• Strong organizational and communication skills
• Ability to work effectively under pressure in a fast-paced environment

About the Company

Saadiyat Beach Club is a premier destination located on Saadiyat Island, Abu Dhabi. Celebrating health and wellness in beautiful natural surroundings, the club features a stunning 650 square meter chilled pool and private cabanas. As a winner of the Ultra Travel Middle East Award for Best Beach Club in the UAE, we offer guests access to a private section of a Blue Flag certified beach and a protected natural habitat.