Guest Laundry Concierge: Swift, Polished Service

Rotana; Dubai; On-site; AED 28,000 - 42,000; Full time

Job summary

Rotana is seeking a Laundry Valet in Dubai to ensure guests receive clean laundry on time with high standards. You will pick up and deliver laundry, log items, verify contents, and handle specials with care.

The role requires a friendly, proactive, and team-oriented individual capable of thriving in a busy hotel environment. duties include assisting with inventories, training attendance, and maintaining professional service.

Qualifications

• Previous experience in a similar role.
• High school or equivalent; vocational training within the laundry operation.
• Good command of English communication skills.
• Ability to work in a busy environment and stay calm under pressure.
• Customer-focused, proactive, and team-oriented.

Responsibilities

• Pickup and delivery of guest laundry.
• Collect laundry and dry cleaning bags from guest rooms and log guest name, room number and pieces.
• Count and verify items per lists; record collection and delivery times.
• Report any guest valuables found in pockets of clothes.
• Check items for damage and stains and take action to rectify.
• Collect/deliver outside guest laundry and assist as needed.
• Deliver all guest items punctually and professionally.
• Assist in loading/unloading of dryers and sorting items.
• Assist in inventories and attend trainings as scheduled.

Skills

English communication

Positive attitude

Hands-on

People service

Teamwork

Calm under pressure

Accountability

Understanding the job

Taking responsibility

Customer focus

Education

High school or equivalent

Vocational laundry training

Job description

Rotana is seeking a Laundry Valet in Dubai to ensure guests receive clean laundry on time with high standards. You will pick up and deliver laundry, log items, verify contents, and handle specials with care.

The role requires a friendly, proactive, and team-oriented individual capable of thriving in a busy hotel environment. duties include assisting with inventories, training attendance, and maintaining professional service.