Guest Experience Supervisor - Holiday Inn & Staybridge Suites Dubai Business Bay

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Experience Supervisor to enhance guest interactions and satisfaction. Responsibilities include overseeing daily Front Office operations and ensuring excellent service. Candidates must have relevant experience, strong communication skills, and the ability to foster relationships. This role offers a competitive salary and benefits.

Benefits

Competitive salary and benefits

Qualifications

• Previous experience in a similar role required.
• Strong ability to build and maintain relationships.
• Additional languages preferred.

Responsibilities

• Oversee daily Front Office operations.
• Engage and assist guests in the lobby.
• Communicate with departments to ensure guest satisfaction.

Skills

Excellent English communication skills

Ability to build relationships

Supervisory experience

Creativity

Focus

Job description

Guest Experience Supervisor - Holiday Inn & Staybridge Suites Dubai Business Bay

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles & creating connections are our specialty. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn & Staybridge Suites family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is looking for an experienced Guest Experience Supervisor to join their extraordinary team! Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As Guest Experience Supervisor, your main responsibilities will be to work under the general direction of the Rooms Manager, and within the established IHG and local hotel policies and procedures. Interact with guests and members of the community. Handling daily Front Office operations and ensure Guest Experience Specialists duties are hassle free so they can focus on providing great service to guests. Making the lobby as their main location point ensuring that every guest is engaged and being taken care of.

Supervise guest’s preferences and ensure guests receive their entitlements as per Brand Standards. Establish a closed network of communication to inform departments on all pertinent matters affecting guest service and hotel operations.

WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!

Previous experience in a similar role required, supervisory experience in managing guest expectations by driving the team performance.

Excellent English communication skills, additional languages preferred.

Strong ability to build and maintain relationships.

WHAT WE OFFER

We\'ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.