Guest Experience Supervisor, Food & Beverage Operations

Sheraton Hotels & Resorts; Dubai; On-site; AED 220,000 - 331,000; Full time

Job summary

Sheraton Hotels & Resorts on Sheikh Zayed Road, Dubai, is seeking a Front Office/Guest Service Associate. You will lead a team to ensure top-tier service, supervise grooming and attire, and handle opening and closing duties, inventories, and guest safety.

You will also assist management with staffing, training, scheduling, and motivating the team to deliver memorable guest experiences. The role requires a high school diploma or GED, at least 2 years of related experience, and at least 1 year of

Qualifications

• High school diploma or GED required.
• Minimum 2 years related work experience.
• Minimum 1 year supervisory experience.
• No specific license; none required.

Responsibilities

• Ensure staff work as a team to provide optimum service.
• Inspect grooming and attire; rectify deficiencies.
• Complete opening/closing duties and stocking.
• Monitor dining room operations for service, safety, and guest well‑being.
• Assist management with hiring, training, scheduling, evaluating, and coaching.

Skills

Guest service

Team leadership

Communication

Attentive to detail

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts on Sheikh Zayed Road, Dubai, is seeking a Front Office/Guest Service Associate. You will lead a team to ensure top-tier service, supervise grooming and attire, and handle opening and closing duties, inventories, and guest safety.

You will also assist management with staffing, training, scheduling, and motivating the team to deliver memorable guest experiences. The role requires a high school diploma or GED, at least 2 years of related experience, and at least 1 year of