Guest Experience Expert - Front Desk & Bell Services

Aloft Hotels; Dubai; On-site; AED 56,000 - 87,000; Full time

Job summary

Aloft Hotels in Dubai's Palm Jumeirah location seeks a Guest Experience Expert to ensure a smooth, memorable stay for every guest. You will welcome arrivals, process check-ins and check-outs, and anticipate guest needs with proactive service.

You will guide guests through the property, coordinate with housekeeping and bell staff, assist with loading and unloading luggage, and share highlights of the local area to enrich visits.

Qualifications

• High school diploma or GED required.
• Hospitality experience not required.

Responsibilities

• Greet guests and assist with check-in/check-out and concierge services.
• Respond to guest requests and coordinate with teams to fulfill needs and complete reports.
• Guide guests around the property, assist with loading/unloading luggage, and transport to/from guest rooms or bell area.
• Maintain safety, confidentiality, professional appearance and conduct.

Education

High school diploma or GED

Job description

Aloft Hotels in Dubai's Palm Jumeirah location seeks a Guest Experience Expert to ensure a smooth, memorable stay for every guest. You will welcome arrivals, process check-ins and check-outs, and anticipate guest needs with proactive service.

You will guide guests through the property, coordinate with housekeeping and bell staff, assist with loading and unloading luggage, and share highlights of the local area to enrich visits.