Telephone Operator | Aloft Abu Dhabi

Seoulstart; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Marriott International is seeking a Guest Experience Expert to deliver memorable service across the guest journey. You will engage with guests at check-in/out, handle requests, share local highlights, and support transportation assistance to and from rooms or bell areas.

You will be part of a team focused on safety, confidentiality, and professional appearance in a dynamic hospitality environment. Experience in guest services and a professional demeanor will help you excel in this on-site role,

Qualifications

• Guest-facing service experience preferred.
• Ability to multitask and stay organized.
• Strong communication and problem-solving skills.

Responsibilities

• Assist guests with check-in/check-out and general inquiries.
• Address guest requests, provide information about local areas and services.
• Complete reports and documentation as required by operations.
• Assist guests with loading/unloading vehicles and transporting luggage to bell area or guest rooms.

Job description

From Marriott International's original posting

POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as...)