Guest Experience Specialist - Dining Service

R&B Fashion; Abu Dhabi; On-site; AED 33,000 - 60,000; Full time

Job summary

R&B Fashion in Abu Dhabi is seeking a friendly service associate to greet guests, take orders, and ensure smooth dining experiences in a fast-paced environment.

You will coordinate with kitchen and front-of-house teams, maintain cleanliness, and support upselling daily specials while upholding hygiene standards.

This role emphasizes teamwork, strong communication, and a willingness to learn and adapt to brand standards.

Qualifications

• Formal education: high school diploma or equivalent; hospitality/customer service certificate is an advantage.
• 1-2 years in a service or customer-facing role in F&B or hospitality.
• Strong communication and interpersonal skills to engage warmly and professionally.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy.
• Knowledge of basic food and beverage service standards and hygiene practices.
• Teamwork, multitasking and problem-solving abilities to support smooth service.
• Familiarity with POS systems and basic billing procedures is an advantage.

Responsibilities

• Maintain a positive and professional attitude while engaging with guests and supporting team members during service.
• Communicate clearly with the kitchen, cashier, and service teams to ensure accurate order flow and timely food delivery.
• Assist colleagues during busy periods by helping with seating, clearing tables, and supporting overall service operations.
• Build warm, friendly relationships with guests to enhance their dining experience and encourage repeat visits.
• Follow hygiene, safety, and sanitation standards when handling food, beverages, and service equipment.
• Ensure tables, service areas, and utensils are cleaned and maintained according to brand and regulatory requirements.
• Adhere to safe food-handling practices, allergen awareness protocols, and proper service procedures.
• Report any safety hazards, equipment issues, or hygiene concerns to supervisors to maintain a safe dining environment.
• Support the training of new service staff by demonstrating proper order-taking procedures, guest interaction etiquette, and hygiene practices.
• Apply feedback from supervisors to improve speed, accuracy, and overall service performance.
• Assist colleagues by sharing product knowledge, menu details, and best practices to enhance team capability.
• Maintain a willingness to learn and adapt to new service standards, menu updates, and operational improvements.
• Help minimize operational costs by reducing order errors, managing table turnovers efficiently, and handling items with care.
• Support inventory control by monitoring the availability of service items such as cutlery, condiments, and tableware.
• Contribute to sales performance through effective upselling, menu knowledge, and promoting daily specials.
• Ensure accurate handling of bills, payment methods, and customer transactions to maintain financial accuracy and reduce discrepancies.

Skills

Customer service

Communication

Teamwork

Multitasking

POS systems knowledge

Education

High school diploma

Hospitality/customer service certificate

Tools

POS systems

Job description

R&B Fashion in Abu Dhabi is seeking a friendly service associate to greet guests, take orders, and ensure smooth dining experiences in a fast-paced environment.

You will coordinate with kitchen and front-of-house teams, maintain cleanliness, and support upselling daily specials while upholding hygiene standards.

This role emphasizes teamwork, strong communication, and a willingness to learn and adapt to brand standards.