Guest Experience Specialist

Jebel Ali International Hotels L.L.C; Hatta; In loco; AED 60.000 - 120.000; Tempo pieno

Descrizione del lavoro

JA Hatta Fort Hotel in the stunning Hajar Mountains invites a warm, guest-focused Guest Service Agent to help create memorable stays for our guests.

You will welcome guests, manage check-in/out, and tailor service with attention to profiles and preferences, while coordinating with departments to ensure exceptional experiences. Fluent English is required; Arabic or other languages are a plus. Protel knowledge is advantageous.

Competenze

• Minimum 2 years' experience in Front Office or guest-facing role within a 5-star hotel.
• Strong communication, customer service, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Good computer literacy; knowledge of Protel is an advantage.
• Fluent in English; additional languages such as Arabic, Russian, or German are a plus.
• A positive attitude, genuine warmth, and a passion for looking after people.

Mansioni

• Welcome guests with warmth, professionalism, and genuine care.
• Deliver a smooth and efficient check-in and check-out experience.
• Anticipate guest needs and provide personalized service throughout their stay.
• Assist guests with inquiries, special requests, and local recommendations.
• Coordinate closely with other departments to ensure exceptional guest experiences.
• Maintain accurate guest profiles and preferences to support meaningful guest recognition.
• Handle guest feedback professionally and resolve concerns promptly.
• Uphold the highest standards of hospitality while creating memorable moments for every guest.

Conoscenze

Front Office experience

Customer service

Communication

Problem-solving

Multitasking

Computer literacy

Protel knowledge

English fluency

Arabic language

Strumenti

Protel

Descrizione del lavoro

JA Hatta Fort Hotel in the stunning Hajar Mountains invites a warm, guest-focused Guest Service Agent to help create memorable stays for our guests.

You will welcome guests, manage check-in/out, and tailor service with attention to profiles and preferences, while coordinating with departments to ensure exceptional experiences. Fluent English is required; Arabic or other languages are a plus. Protel knowledge is advantageous.