Guest Experience Specialist

Minor Hotels; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Minor Hotels is seeking a Front Office/Guest Service professional for NH Collection Dubai The Palm. You will welcome guests, manage check-ins and check-outs, handle payments, and inform guests about facilities and local attractions.

You will collaborate with Housekeeping, Reservations, Concierge, and other departments to ensure smooth guest experiences. The role requires strong communication, a customer-focused attitude, and flexibility to work shifts including weekends and holidays.

Qualifications

• Previous Front Office or Guest Service experience in a hotel is preferred.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• Good computer skills; knowledge of hotel PMS systems is an advantage.
• Ability to work flexible shifts, including weekends and public holidays.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out efficiently.
• Process room assignments, payments, deposits, and guest accounts accurately.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure guest requests are handled smoothly.
• Maintain accurate guest profiles and update information in the hotel system.
• Handle telephone calls, emails, and other guest communications when required.
• Promote hotel facilities, services, and upselling opportunities.
• Ensure guest complaints are handled appropriately and escalated when necessary.
• Maintain confidentiality of guest information and comply with hotel policies and procedures.
• Support the Front Office team in delivering an exceptional overall guest experience.

Skills

Communication skills

Interpersonal skills

Customer-focused

Computer skills

PMS experience

English fluency

Tools

Hotel PMS systems

Job description

Minor Hotels is seeking a Front Office/Guest Service professional for NH Collection Dubai The Palm. You will welcome guests, manage check-ins and check-outs, handle payments, and inform guests about facilities and local attractions.

You will collaborate with Housekeeping, Reservations, Concierge, and other departments to ensure smooth guest experiences. The role requires strong communication, a customer-focused attitude, and flexibility to work shifts including weekends and holidays.