Guest Experience & Reservations Supervisor

LPM Restaurant & Bar; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

LPM Restaurant & Bar in Dubai seeks an Assistant Reception and Reservation Manager to lead the reception and reservations team. You will ensure every guest feels part of the LPM family from the first booking to departure.

You will manage bookings across phone, email and online, support the team, and handle large reservations while maintaining accurate guest profiles and reporting. اليد

Qualifications

• 3–5 years in the same role in a similar restaurant, managing a team of at least 8 people.
• Excellent English, spoken and written.
• Strong guest service skills, including complaint handling and guest relations.
• Confident with reservation software, POS and cash handling.
• Organised, with an eye for detail and good reporting skills.
• Natural mentor with a warm, professional presence.
• Solid knowledge of the F&B industry in Dubai.

Responsibilities

• Handle bookings across phone
• email and online
• Support the team and step up when needed
• Help manage covers and the daily book
• Keep guest profiles accurate and useful
• Work closely with Guest Relations and the floor
• Handle special requests and larger bookings

Skills

Excellent English

Guest service

Reservations software

POS

Organised

Mentor presence

Education

3–5 years in similar restaurant role

Tools

Reservations software

POS

Job description

LPM Restaurant & Bar in Dubai seeks an Assistant Reception and Reservation Manager to lead the reception and reservations team. You will ensure every guest feels part of the LPM family from the first booking to departure.

You will manage bookings across phone, email and online, support the team, and handle large reservations while maintaining accurate guest profiles and reporting. اليد