Guest Experience Liaison — Luxury Desert Resort

Luxury Collection; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

On-property accommodation

Full-board meals

Exclusive Marriott privileges

Discounted stays & dining for friends&

Family rates

Job summary

Al Maha Desert Resort & Spa, part of The Luxury Collection, seeks a Front Office professional to manage day-to-day guest services and ensure exceptional service for every guest. The role emphasizes coordination across departments, accurate guest data, and proactive communication to enhance the guest experience.

You will contribute to maintaining luxury standards, support targeted guest satisfaction metrics, and participate in Marriott International programs that shape staying experiences at a

Qualifications

• Experience in Front Office procedures in luxury hotels.
• Strong communication and guest interaction skills.
• Experience working in remote locations is a strong asset.

Responsibilities

• Assist front office leaders to coordinate all activities and guest services center operations.
• Ensure smooth check-in/check-out and accurate guest records in the property system.
• Engage guests prior to arrival with personalized service, preferences, and arrangements.
• Collaborate with other departments to meet daily, monthly, and annual targets.

Skills

Front Office experience

Communication skills

Guest services

Remote locations

Education

High school diploma or higher

Job description

Al Maha Desert Resort & Spa, part of The Luxury Collection, seeks a Front Office professional to manage day-to-day guest services and ensure exceptional service for every guest. The role emphasizes coordination across departments, accurate guest data, and proactive communication to enhance the guest experience.

You will contribute to maintaining luxury standards, support targeted guest satisfaction metrics, and participate in Marriott International programs that shape staying experiences at a