Concierge-Style Mall Guest Services Associate

AlFuttaim; Dubai; On-site; AED 50,000 - 72,000; Full time

Job summary

Al-Futtaim Real Estate is seeking a Customer Service Assistant to support visitor services at Dubai Festival Plaza in Dubai, United Arab Emirates. The role involves managing the mall customer service desk, assisting visitors with enquiries, providing information about stores and facilities, resolving complaints, and delivering professional concierge-style assistance.

The Customer Service Assistant will serve as a key point of contact for mall visitors, providing accurate information about

Qualifications

• 1-3 years of customer service experience in a shopping centre or hospitality environment.
• Fluent in English with strong customer-handling skills.
• Front-desk experience is preferred.

Responsibilities

• Manage enquiries at the mall customer service desk.
• Welcome visitors and provide professional, courteous assistance.
• Provide accurate information about mall facilities, stores and services.
• Resolve customer issues and complaints with professionalism.
• Coordinate with Security, Operations and Marketing as needed.
• Support lost and found, stroller/wheelchair requests, and gift card sales.
• Gather customer feedback and report observations to management.

Skills

Customer service

Communication

Front desk

Education

Bachelor's degree in any discipline

Job description

Al-Futtaim Real Estate is seeking a Customer Service Assistant to support visitor services at Dubai Festival Plaza in Dubai, United Arab Emirates. The role involves managing the mall customer service desk, assisting visitors with enquiries, providing information about stores and facilities, resolving complaints, and delivering professional concierge-style assistance.

The Customer Service Assistant will serve as a key point of contact for mall visitors, providing accurate information about