Guest Experience Lead – Family Play Center

OliOli® Children's Museum; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Job summary

OliOli® Children's Museum in Abu Dhabi invites a Team Lead to oversee Hoppi® on the floor, model guest engagement, and contribute ideas to enhance galleries and events.

You will train, coach and supervise front-line colleagues, run daily briefings, lead activations and birthdays, coordinate with the Venue Manager, and help recruit and onboard new team members while ensuring a safe, welcoming environment for families.

Qualifications

• Experience in customer service, education, hospitality or retail operations.
• Demonstrated leadership and supervision experience.
• Excellent interpersonal and communication skills.
• Ability to manage time, prioritise tasks and balance responsibilities.

Responsibilities

• Provide impeccable service to Hoppi guests including children and parents.
• Model appropriate adult-child interactions and high standards of guest service.
• Lead on-floor guest engagement and overall venue experience.
• Coach and supervise Hoppi front-of-house staff and conduct 1-on-1 check-ins.
• Run daily briefings to ensure clear communication among colleagues.
• Oversee floor activations, events, and daily schedules.
• Collaborate with Venue Manager to set objectives and capture guest feedback.
• Address guest concerns and resolve conflicts with professionalism.
• Support onboarding and recruitment of new colleagues.

Skills

Customer service

Leadership

Staff supervision

Communication

Education

Early childhood development

Job description

OliOli® Children's Museum in Abu Dhabi invites a Team Lead to oversee Hoppi® on the floor, model guest engagement, and contribute ideas to enhance galleries and events.

You will train, coach and supervise front-line colleagues, run daily briefings, lead activations and birthdays, coordinate with the Venue Manager, and help recruit and onboard new team members while ensuring a safe, welcoming environment for families.