Guest Experience Host - Warm Hospitality & VIP Service

Hilton; Ras Al Khaimah; On-site; AED 20,000 - 31,000; Full time

Job summary

Hilton is seeking a Hostess to warmly greet guests and manage seating, ensuring a smooth dining experience. You will coordinate with the restaurant team and maintain accurate reservations to support excellent guest service.

As a Hostess, you will uphold Hilton standards of hospitality, help with VIP arrangements, and assist during busy periods while maintaining a welcoming atmosphere.

Qualifications

• Passion for hospitality and guest service.
• Integrity and doing the right thing.
• Leadership and teamwork.
• Ownership and accountability.

Responsibilities

• Welcome and greet guests upon arrival with warmth.
• Manage reception and seating in a professional manner.
• Escort guests to tables and provide menus, ensuring presentation.
• Handle reservations, walk-ins, and waiting lists efficiently.
• Answer guest questions about menus, facilities, and hours.
• Coordinate with Restaurant Manager and teams to ensure smooth service.
• Maintain reservation records and communicate VIP requests.

Job description

Hilton is seeking a Hostess to warmly greet guests and manage seating, ensuring a smooth dining experience. You will coordinate with the restaurant team and maintain accurate reservations to support excellent guest service.

As a Hostess, you will uphold Hilton standards of hospitality, help with VIP arrangements, and assist during busy periods while maintaining a welcoming atmosphere.