Guest Experience Host - Reservations & Seating

AccorHotels Middle East; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Sofitel Dubai The Palm invites applications for a Guest Host/Reservations Assistant to join our restaurant team. You will manage reservations, greet guests at the entrance, and seat them according to the floor plan while ensuring smooth handoffs to servers.

The role requires excellent customer service, strong communication, and the ability to anticipate guests’ needs during busy service periods. A hospitality-related diploma and at least 2 years in hotel operations are preferred.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.

Responsibilities

• Maintain complete knowledge of dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code.
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Greet the guests at the entrance of the restaurant.
• Seat Guests accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them.
• Ensure that the tables are set to the best service of the guest.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Education

Diploma in Hospitality or Tourism Management

Job description

Sofitel Dubai The Palm invites applications for a Guest Host/Reservations Assistant to join our restaurant team. You will manage reservations, greet guests at the entrance, and seat them according to the floor plan while ensuring smooth handoffs to servers.

The role requires excellent customer service, strong communication, and the ability to anticipate guests’ needs during busy service periods. A hospitality-related diploma and at least 2 years in hotel operations are preferred.