Guest Experience Host - Luxury Hotel, Dining & Reservations

Kimpton; United Arab Emirates; On-site; AED 39,000 - 58,000; Full time

Job summary

Holiday Inn & Staybridge Suites Dubai Business Bay is seeking an experienced Hostess. You will welcome guests warmly, seat them appropriately, and manage dining flow. The role requires prompt guest interaction, booking handling, and collaboration with restaurant staff to optimize reservations.

The position calls for strong English communication, 1–2 years in a 4- or 5-star hotel, and flexibility for evenings and weekends. Join a dynamic team at a premier Dubai location in the IHG family.

Qualifications

• 1–2 years of experience in a 4- or 5-star hotel is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests in a warm and friendly manner and assess dining needs.
• Seat guests and manage seating chart and restaurant flow.
• Respond to guest inquiries promptly and efficiently.
• Perform opening and closing duties as needed.
• Take bookings for the restaurant via phone, fax or email and convert to bookings.
• Maintain accurate records of bookings and guest requirements in the system.
• Coordinate with restaurant management on offers and ensure advertisement on system/website.
• Utilize systems to maximize bookings and build a patron database.

Skills

Guest service

Hospitality

English fluency

Multitasking

Job description

Holiday Inn & Staybridge Suites Dubai Business Bay is seeking an experienced Hostess. You will welcome guests warmly, seat them appropriately, and manage dining flow. The role requires prompt guest interaction, booking handling, and collaboration with restaurant staff to optimize reservations.

The position calls for strong English communication, 1–2 years in a 4- or 5-star hotel, and flexibility for evenings and weekends. Join a dynamic team at a premier Dubai location in the IHG family.