Guest Experience Host – Front Desk & Concierge

Radisson Hotel Group; Ras Al Khaimah; On-site; AED 45,000 - 78,000; Full time

Job summary

Radisson Hotel Group is seeking a proactive Receptionist to welcome guests, guide self-service check-ins, and provide information about hotel services and local attractions. You will be the friendly first touch, helping resolve questions and ensure a smooth stay.

The role requires strong English, comfort with hotel IT systems, and a passion for hospitality. Russian language is a plus for guest interactions and team collaboration.

Qualifications

• Dynamic and people-oriented with excellent communication.
• Comfortable using hotel IT systems and front desk tools.
• Fluent in English; Russian language skills are a plus.
• Able to handle guest inquiries with a positive attitude.

Responsibilities

• Guide guests via self-check-in/check-out kiosks and ensure smooth arrivals.
• Be the go-to person for hotel services, amenities and local happenings.
• Resolve guest questions promptly and escalate when needed.
• Connect guests with the right departments to create a seamless experience.
• Support Front Office with essential operational tasks and energy.

Skills

People interaction

IT systems

English

Russian advantage

Job description

Radisson Hotel Group is seeking a proactive Receptionist to welcome guests, guide self-service check-ins, and provide information about hotel services and local attractions. You will be the friendly first touch, helping resolve questions and ensure a smooth stay.

The role requires strong English, comfort with hotel IT systems, and a passion for hospitality. Russian language is a plus for guest interactions and team collaboration.