Guest Experience Expert - Delta Hotels by Marriott Jumeirah Beach

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks enthusiastic Guest Experience Experts to create memorable stays for guests. This role involves actively engaging with guests, managing requests, and ensuring a seamless experience from check-in to checkout. The ideal candidate will be proactive, professional, and dedicated to maintaining high standards of service. Join a diverse and inclusive team where your contributions will enhance the guest experience and drive the success of the business. If you are passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No related work or supervisory experience needed.

Responsibilities

• Deliver memorable guest experiences through various services.
• Maintain a safe workplace and uphold quality standards.

Skills

Guest Service Skills

Communication Skills

Problem-Solving Skills

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and checkout. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (standing, sitting, or walking for an extended time) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.