Guest Experience Expert — Welcome Desk

W Hotels; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

W Hotels in Abu Dhabi is seeking a Guest Experience Expert to create memorable stays for our guests. You will be on your feet, move around, and take a hands-on approach to delivering services that touch every part of the guest journey.

Responsibilities include guiding guests, handling requests, completing reports, and sharing local highlights. The role emphasizes professional appearance, confidentiality, and adherence to Marriott policies, with equal opportunity employment.

Qualifications

• High school diploma or equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Guide guests through their stay and deliver a memorable service experience.
• Address guest requests and assist with services as needed.
• Process operational needs and complete reports.
• Share highlights of the local area with guests.
• Maintain professional appearance and adhere to company policies.

Education

High school diploma

Job description

W Hotels in Abu Dhabi is seeking a Guest Experience Expert to create memorable stays for our guests. You will be on your feet, move around, and take a hands-on approach to delivering services that touch every part of the guest journey.

Responsibilities include guiding guests, handling requests, completing reports, and sharing local highlights. The role emphasizes professional appearance, confidentiality, and adherence to Marriott policies, with equal opportunity employment.