Guest Experience Crew Member – Dubai Fast-Casual

Shamal Holding; Dubai; On-site; AED 36,000 - 54,000; Full time

Job summary

Shamal Holding's Five Guys at Dubai Mall is seeking a Crew Member to deliver an exceptional customer experience. You will be trained in different positions across the restaurant to support smooth operations.

The role emphasizes strong customer service, teamwork, maintaining cleanliness, following brand standards, and using the cash register. Minimum 1 year as service crew and a high school diploma or equivalent required.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year experience as a service crew or similar role.
• Excellent customer service.

Responsibilities

• Deliver the highest level of customer service in a clean and safe environment and refer difficult queries to Managers.
• Adhere to brand standards and complete Five Guys University courses.
• Contribute to achieving restaurant goals and targets.
• Maintain clean and organized workstations, restrooms, and terrace areas.
• Follow uniforms, grooming, punctuality, food safety, sanitation and hygiene practices.
• Operate the cash register accurately and safeguard company assets.
• Work as a team to support colleagues with their duties.
• Carry out other reasonable tasks as assigned by management.

Skills

Customer service

Teamwork

Education

High School Diploma

Job description

Shamal Holding's Five Guys at Dubai Mall is seeking a Crew Member to deliver an exceptional customer experience. You will be trained in different positions across the restaurant to support smooth operations.

The role emphasizes strong customer service, teamwork, maintaining cleanliness, following brand standards, and using the cash register. Minimum 1 year as service crew and a high school diploma or equivalent required.