Crew Member

Shamal Holding; Dubai; On-site; AED 36,000 - 54,000; Full time

Job summary

Shamal Holding's Five Guys at Dubai Mall is seeking a Crew Member to deliver an exceptional customer experience. You will be trained in different positions across the restaurant to support smooth operations.

The role emphasizes strong customer service, teamwork, maintaining cleanliness, following brand standards, and using the cash register. Minimum 1 year as service crew and a high school diploma or equivalent required.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year experience as a service crew or similar role.
• Excellent customer service.

Responsibilities

• Deliver the highest level of customer service in a clean and safe environment and refer difficult queries to Managers.
• Adhere to brand standards and complete Five Guys University courses.
• Contribute to achieving restaurant goals and targets.
• Maintain clean and organized workstations, restrooms, and terrace areas.
• Follow uniforms, grooming, punctuality, food safety, sanitation and hygiene practices.
• Operate the cash register accurately and safeguard company assets.
• Work as a team to support colleagues with their duties.
• Carry out other reasonable tasks as assigned by management.

Skills

Customer service

Teamwork

Education

High School Diploma

Job description

This role falls under our Five Guys umbrella As our Five Guys team continues to grow we re in search of a strong Crew Member strong for our strong Dubai Mall branch strong In this role you will deliver an exceptional customer experience every time Crew Members will be trained in different positions in the restaurant

Some of these areas may include Grill Fries Hospitality Expo Cashier Preparation Buns and Dressing

Responsibilities

• Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers
• Adhere to brand standards at all times and keeping up to date with Five Guys University courses
• Be aware of the goals and targets of the restaurant and actively input efforts to achieve these
• Maintain operational and kitchen areas to exceed customer cleanliness and comfort including restocking of workstations upkeep of restroom and terrace areas and any other daily cleaning tasks as assigned by the Line Manager
• Follow basic essentials uniforms grooming and punctuality and strictly follow all food safety sanitation and hygiene requirements and practices
• Use the company cash register accurately and maintains proper control of company assets
• Works as a team member to support other restaurant employees with their duties
• Carry out any other reasonable task as assigned by the management

High School Diploma or equivalent. Minimum of 1 year experience as a service crew or on a similar role, excellent customer service.