Guest Experience Coordinator

Etihad; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline based in Abu Dhabi is seeking a Guest Experience Coordinator to enhance operations and ensure seamless communications within the team. The ideal candidate has over 5 years of experience in the aviation industry, strong organizational skills, and proficiency in Microsoft Office. This role is pivotal in delivering exceptional guest experiences through effective coordination and stakeholder engagement.

Qualifications

• Proven experience in a coordination role, with ability to multitask and prioritize.
• Strong dedication to continuous improvement.
• Excellent communication skills.

Responsibilities

• Oversee departmental operations, ensuring initiatives are managed effectively.
• Manage departmental communications; ensure timely updates.
• Coordinate internal training and development initiatives.
• Monitor and update the department budget, track expenses.
• Foster relationships with vendors and partners.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Stakeholder engagement

Communication skills

Education

5+ years’ experience in the aviation industry

Tools

Microsoft Office

Job description

Overview

The Guest Experience Coordinator works closely with the Director, leadership team, and wider GE teams to ensure seamless operations within the department. This is a pivotal role, to coordinate activities, enable effective communication, and ensure effective ways of working with internal and external stakeholders, to deliver outstanding guest experiences.

Responsibilities

• Work closely with the team to oversee departmental operations, ensuring activities, initiatives and projects are managed effectively, with the correct resources, support, and actions are captured and driven to ensure success. Accountable for managing departmental communications, ensuring timely updates, cascading all relevant information, and ensuring regular communications are sent.
• Schedule meetings, events, and departmental activities for all the Leadership team and as required by the department.
• Manage resource allocation, ensuring necessary tools and materials are available.
• Coordinate efficient departmental processes and procedures.
• Collate information, compile and present departmental reports and metrics.
• Coordinate internal training, development initiatives to effectively drive improvements.
• Monitor and update the department budget, tracking departmental expenses.
• Address and resolve internal challenges/disputes, taking appropriate action and escalation.
• Coordinate activities, addressing concerns, and gathering feedback across Guest Experience.
• Collaborate across Guest Experience teams to optimize guest interactions and services.
• External Functions: Foster and maintain relationships with vendors, partners, and external entities.
• Ensure professional and consistent communication, providing timely reports to partners.
• Collect and integrate feedback from external stakeholders.
• Organize or assist in external events & and meetings.

Education & Experience

• Strong interpersonal and organizational skills, with dedication to continuous improvement.
• Proven experience in a coordination role, with ability to multitask and prioritize.
• 5+ years’ experience working in the aviation industry.
• Robust working knowledge of Microsoft Office. Strong analytical skills, stakeholder engagement capabilities, and excellent communication skills.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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