Guest Experience Concierge

W Hotels; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

W Hotels in Abu Dhabi is seeking an attentive front desk professional to answer guest inquiries via phone, email, chat, and mobile devices, and to coordinate requests with various departments. You will log issues, provide information on amenities, and assist with internet access and in-room entertainment.

Strong communication, a professional demeanor, and a commitment to hospitality standards are essential.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Experience: No related work experience.
• Supervisory experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, and process all guest requests via telephone, email, chat, and mobile devices.
• Operate telephone switchboard and route calls to appropriate extensions.
• Log all guest requests or issues and follow up to ensure satisfaction.
• Provide information about room features, property amenities, and local areas of interest.
• Assist guests with internet access and guestroom entertainment.
• Follow all company policies and maintain professional appearance.
• Develop positive working relationships and support team goals.

Skills

Guest service

Telephone etiquette

Clear communication

Professional demeanor

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels in Abu Dhabi is seeking an attentive front desk professional to answer guest inquiries via phone, email, chat, and mobile devices, and to coordinate requests with various departments. You will log issues, provide information on amenities, and assist with internet access and in-room entertainment.

Strong communication, a professional demeanor, and a commitment to hospitality standards are essential.