Guest Experience Ambassador | 5-Star Resort Reception

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 47,000 - 73,000; Full time

Job summary

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a professional Receptionist to warmly welcome guests, manage check-in and check-out, and ensure a memorable stay in a luxury resort with 418 rooms and panoramic sea views.

You will promote hotel facilities, tailor guest experiences, and upsell services to enhance stays. Multilingual abilities (Arabic, German, Russian, French) and Opera experience are highly valued to deliver outstanding service.

Qualifications

• Minimum 1 year of experience as Receptionist in a 5-star resort or hotel in UAE.
• Multilingual ability (Arabic, German, Russian, French) is a plus.
• Experience with Opera property management system is mandatory.
• Demonstrated ability to build and maintain relationships with guests and team members.
• Excellent communication and networking skills.

Responsibilities

• Greet guests, check-in, respond to requests while delivering exceptional service.
• Take initiative to add a personalized guest experience.
• Promote hotel facilities and upsell services to enhance stays.

Skills

Multilingual

Stakeholder relationships

Effective communication

Networking

Customer service

Tools

Opera

Job description

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a professional Receptionist to warmly welcome guests, manage check-in and check-out, and ensure a memorable stay in a luxury resort with 418 rooms and panoramic sea views.

You will promote hotel facilities, tailor guest experiences, and upsell services to enhance stays. Multilingual abilities (Arabic, German, Russian, French) and Opera experience are highly valued to deliver outstanding service.