Guest Excellence Intern

GuestReady; Dubai; On-site; AED 17,000 - 30,000; Part time

Job summary

GuestReady is seeking a proactive Guest Excellence Intern - Operations to support daily vacation rental operations and back-office tasks within a fast-paced hospitality environment.

You will assist Live Operations with tickets, communicate with guests, help with reporting, and collaborate with housekeeping, maintenance, and account managers to streamline guest experience while gaining hands-on exposure to operations and guest management systems.

Qualifications

• Currently enrolled in or recently graduated from a Hospitality, Business, Operations, or similar program.
• Strong organizational skills and attention to detail.
• Comfortable handling multiple tasks in a fast-paced environment.
• Good written and verbal communication skills.

Responsibilities

• Assist Live Operations in handling operations-related tickets, including issue tracking, resolution, and escalation when necessary.
• Communicate with guests to address inquiries, resolve concerns, and ensure a smooth stay experience.
• Follow up on operational tasks to ensure timely and efficient completion.
• Provide administrative support to the operations team, including documentation, reporting, and data entry.
• Take ownership of assigned tasks and support ongoing operational projects from planning to execution.
• Collaborate cross-functionally with internal and external teams to streamline operations and enhance guest satisfaction.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Education

Hospitality/BUS/d Operations program

Tools

Email

Dashboards

Task management tools

Job description

GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

GuestReady is looking for a proactive and detail-oriented Guest Excellence Intern - Operations to support our daily vacation rental operations. This role is hands-on and ideal for someone who wants real exposure to short-term rental operations, guest experience, and back-office coordination.

You’ll work closely with the operations and support teams to ensure properties are guest-ready, schedules are on track, and communication flows smoothly.

Key Responsibilities:

• Assist the Live Operations team in handling operations-related tickets, including issue tracking, resolution, and escalation when necessary.
• Communicate with guests to address inquiries, resolve concerns, and ensure a smooth stay experience.
• Follow up on operational tasks to ensure timely and efficient completion.
• Provide administrative support to the operations team, including documentation, reporting, and data entry.
• Take ownership of assigned tasks and support ongoing operational projects from planning to execution.
• ollaborate cross-functionally with both internal and external (e.g., housekeeping, maintenance, account managers, onboarding, building management, global customer service) to streamline operations and enhance guest satisfaction.
• Contribute ideas and feedback to improve operational workflows and guest service processes.

What We’re Looking For:

• Currently enrolled in or recently graduated from a relevant program (Hospitality, Business, Operations, or similar)
• Strong organizational skills and attention to detail
• Comfortable handling multiple tasks in a fast-paced environment
• Good written and verbal communication skills
• Basic proficiency in email, dashboards, and task management tools
• Willingness to learn and take ownership of operational tasks

Why You'll Love Working with Us:

• Join a fast-growing company in the booming travel industry.
• Opportunities for learning and career development.
• Hands-on experience with guest management systems and operational workflows

We’re excited to hear from you and discover how you can contribute to our journey!

Don’t worry if you don’t tick every box—if you’re a 70% fit, we still encourage you to apply. Many skills can be learned through experience, and together we can bridge the gaps.

Diversity and Inclusion

At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture