Hospitality Supervisor

Sonder; Dubai; On-site; AED 220,345 - 293,793; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible vacation

Annual free credits and discounts

Job summary

Sonder in Dubai is looking for a leader to support Hospitality Agents by training and providing feedback. You will prioritize tasks, guide guests to ensure outstanding experiences, and analyze market trends to improve operations. Ideal candidates have at least 3 years of management experience, excellent communication skills, and the ability to adapt in a fast-paced startup environment. Benefits include competitive compensation, flexible vacation, and wellness days.

Qualifications

• Minimum 3 years of experience managing direct reports; hospitality a plus.
• Proven ability to lead and deliver with a focus on team performance.
• Must have flexible schedule; able to work nights and weekends as needed.

Responsibilities

• Support Hospitality Agents by training and providing performance feedback.
• Guide guests through the Sonder experience to ensure an amazing first impression.
• Analyze market trends to optimize operations and address guest issues.

Skills

Team performance coaching

Effective delegation

People management

Problem solving

Detail-oriented

Tools

Google Suite

Job description

AT SONDER YOU WILL:

• Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution.
• Prioritize, delegate, execute and support day‑to‑day tasking to ensure world‑class guest experience and team accountability.
• Guide guests through the Sonder experience ensuring they have an amazing first impression.
• Communicate cross‑functionally clearly and with compassion.
• Own and update standard operating procedures to support team execution.
• Assist in continuous improvement project design and implementation.
• Analyze market trends to optimize operations and to proactively address potential guest issues.
• Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team.

WHAT WE ARE LOOKING FOR:

• Minimum 3 years of experience managing direct reports; hospitality a plus.
• Proven ability to lead, prioritize, and deliver with a focus on driving team performance through coaching, training, and accountability.
• Strong affinity to people management and ability to inspire a team by example, engaging and proactive.
• Great communication skills, able to define clear action steps for team members and effectively delegate.
• Ability to take initiatives and solve problems independently.
• Detail‑oriented and organized.
• Ability to adapt and flex to shifting priorities.
• Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies.
• Strong ability to establish positive relationships with others.Thrives in a fast‑paced, ever‑changing, always‑challenging startup environment.
• Basic spreadsheet knowledge required (Google Suite).
• Ability to lift/carry items up to 40lbs and stand/walk for extended periods.
• Knowledge of hospitality is a plus.
• Experience in a start‑up environment preferred.
• Must have a flexible schedule; able to work nights and weekends as business requires.
• This role requires regular access to a reliable smartphone, reliable transportation, and willingness to travel between properties on a daily basis when working.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance (where applicable).
• Flexible vacation.
• Wellness and volunteering days.
• Annual free credits and discounts to stay in Sonder’s.
• Workplace flexibility (remote‑specified positions only).

Equal Opportunity

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners and communities feel safe, respected, included, cared for and empowered.

Reasonable Accommodation

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing or otherwise participating in the employee selection process, please direct your inquiries to.