GSOC Engineer: Global Technical Support & Response

SmartRecruiters, Inc.; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Sicuro Group seeks a Technical Support & Response Associate (GSOC Engineer) to join its 24/7 global security operations team in Dubai. You will troubleshoot issues across our tracking/telematics and software platforms, and provide tailored client support while maintaining critical systems.

This role emphasizes clear communication and rapid problem solving in demanding environments. Ideal candidates have a technical background, experience in customer-facing tech support, and the ability to work

Qualifications

• Technical background in computer science, IT, electronics or related field.
• Experience providing technical support in a customer-facing role.
• Proficiency with technology tools and ability to learn new systems.

Responsibilities

• Troubleshoot hardware and software issues across tracking/telematics and software platforms.
• Provide responsive technical support via multiple channels.
• Explain technical concepts clearly to non-technical clients.
• Monitor and maintain technical systems including GPS tracking and security apps.
• Identify opportunities to improve internal support processes and automation.

Skills

Technical background

AI tools

Excellent communication

Technical support experience

Problem solving

Multitasking

Independence

Tools

AI tools

Job description

Sicuro Group seeks a Technical Support & Response Associate (GSOC Engineer) to join its 24/7 global security operations team in Dubai. You will troubleshoot issues across our tracking/telematics and software platforms, and provide tailored client support while maintaining critical systems.

This role emphasizes clear communication and rapid problem solving in demanding environments. Ideal candidates have a technical background, experience in customer-facing tech support, and the ability to work