Global GSOC Tech Support Specialist – Associate

Sicuro Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Sicuro Group, headquartered in Dubai, is seeking a Technical Support Specialist_ Associate (GSOC). In this role, you will provide essential technical support to clients worldwide, leveraging a blend of technical expertise and problem-solving skills. Your responsibilities will include troubleshooting a suite of technologies, delivering personalized client support, and optimizing systems based on client needs.

The ideal candidate will possess a strong technical background, excellent communication capabilities, and the ability to thrive in a fast-paced environment. Opportunities for continuous learning and improvement are integral to this role, as you will work with innovative technologies while ensuring client satisfaction.

Qualifications

• Educational background in computer science, engineering or IT.
• Experience in a customer-facing technical support role.
• Strong problem-solving capabilities and adaptability in stressful situations.

Responsibilities

• Troubleshoot hardware and software issues for clients.
• Deliver personalized technical support and explain concepts to clients.
• Monitor technical systems and optimize configurations for clients.

Skills

Technical problem-solving

Customer support skills

Analytical thinking

Proficiency in AI tools

Excellent communication

Adaptability

Education

Technical education in IT or related field

Tools

GPS tracking systems

Communication platforms

Job description

Sicuro Group, headquartered in Dubai, is seeking a Technical Support Specialist_ Associate (GSOC). In this role, you will provide essential technical support to clients worldwide, leveraging a blend of technical expertise and problem-solving skills. Your responsibilities will include troubleshooting a suite of technologies, delivering personalized client support, and optimizing systems based on client needs.

The ideal candidate will possess a strong technical background, excellent communication capabilities, and the ability to thrive in a fast-paced environment. Opportunities for continuous learning and improvement are integral to this role, as you will work with innovative technologies while ensuring client satisfaction.