Growth & Patient Engagement Exec — Clinic Conversion Pro

Metabolic; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Metabolic is hiring a Growth & Patient Engagement Executive in Dubai to drive patient acquisition, manage appointments, and ensure a premium patient experience through effective CRM follow-up. The ideal candidate will have a background in sales or customer service, strong communication skills, and the ability to convert leads into confirmed clinic visits. A Bachelor's degree is preferred, and native-level English is required. This role offers a chance to make a significant impact in patient engagement and retention.

Qualifications

• Experience in sales, telesales, customer service, or patient coordination.
• Strong communication and persuasion skills (phone & WhatsApp).
• Confident handling objections and working toward targets.
• Experience using CRM systems and structured follow-up processes.
• Healthcare, wellness, or clinic experience is a strong advantage.
• Highly organized, proactive, and results-driven mindset.

Responsibilities

• Convert inbound, WhatsApp, missed calls, and outbound leads into appointments.
• Follow up consistently with new, warm, and aged leads.
• Schedule, confirm, and manage patient appointments.
• Maintain accurate CRM records and pipeline updates.
• Support reporting on bookings, conversions, and revenue performance.

Skills

Sales experience

Customer service skills

Communication skills

CRM proficiency

Education

Bachelor's degree

Job description

Metabolic is hiring a Growth & Patient Engagement Executive in Dubai to drive patient acquisition, manage appointments, and ensure a premium patient experience through effective CRM follow-up. The ideal candidate will have a background in sales or customer service, strong communication skills, and the ability to convert leads into confirmed clinic visits. A Bachelor's degree is preferred, and native-level English is required. This role offers a chance to make a significant impact in patient engagement and retention.