Group Technology Transformation Lead

Client of Pink Camel; Dubai; On-site; AED 450,000 - 850,000; Full time

Job summary

Health & Wellness UAE seeks a Group Technology Transformation Lead to steer the technology strategy and multi-year modernization across ERP, CRM, POS, HRIS, and data governance. You will partner with the CEO and senior leadership to translate business needs into scalable tech solutions.

The role requires hands-on leadership of Tier 1 ERP implementations, strong vendor governance, and the ability to build solid business cases with clear ROI.

Qualifications

• Bachelor’s degree in IT/CS/IS/Engineering or related field.
• ERP/NetSuite certifications are an advantage.
• Significant senior-level experience in technology transformation and ERP implementation.
• Experience leading Tier 1 ERP implementations within last five years.

Responsibilities

• Lead group technology transformation roadmap and governance.
• Oversee ERP evaluation, selection, and NetSuite implementation from requirements to go-live.
• Design integrated tech environment across ERP, CRM, POS, HRIS, and BI via APIs/middleware.
• Manage vendors and implementation partners with strong governance.
• Develop business cases with ROI and deliver measurable business value across functions and countries.

Skills

ERP implementation

systems integration

vendor management

governance

data architecture

business case ROI

change management

leadership

UAE/KSA experience

Education

Bachelor's degree in IT/CS/IS/Engineering

Postgraduate qualifications (advantage)

Tools

NetSuite ERP

CRM systems

APIs

BI tools

Job description

We are looking for a Group Technology Transformation Lead for a Health amp Wellness company based in the UAE.

Location

Dubai UAE

Qualifications amp Experience

Bachelor s degree in Information Technology Computer Science Information Systems Business Technology Engineering or a related field equivalent substantial experience may be considered Postgraduate qualifications and ERP NetSuite enterprise architecture or programme management certifications are an advantage Significant senior-level experience in technology transformation enterprise systems or ERP implementation Demonstrable experience personally leading at least one significant Tier 1 ERP implementation within the last five years essential Proven end-to-end implementation experience from requirements and solution design through data migration integrations UAT cutover go-live and stabilisation Strong experience in systems integration APIs data architecture migration and governance Experience managing technology vendors and implementation partners with strong programme and project governance Experience working across multiple functions legal entities and countries Proven ability to build technology business cases and evaluate ROI with strong commercial and operational understanding Experience working directly with senior executives and management teams Recent hands-on NetSuite experience and or certification is preferred Experience with CRM contact centre booking POS HRIS inventory e-commerce BI and AI automation platforms is preferred Experience in multi-site customer-facing businesses such as beauty wellness healthcare retail or hospitality and UAE KSA experience is preferred

Key Responsibilities

Acting as the principal technology business partner to the CEO and management team translating commercial and operational needs into technology strategy Evaluating technology decisions based on business value cost ROI risk and scalability and presenting clear recommendations to management Reviewing the current technology landscape including systems licences vendors contracts costs and integrations and addressing gaps and risks Introducing governance for technology purchasing system changes and vendor engagement while keeping current operations supported Defining current and target-state architecture and a 2-3 year group-wide transformation roadmap with priorities budgets and business cases Leading ERP evaluation selection and implementation NetSuite under consideration from requirements and fit-gap analysis through to go-live and optimisation Designing an integrated technology environment across ERP CRM contact centre booking POS HR inventory e-commerce and BI using APIs and middleware Identifying and implementing workflow automation opportunities Developing the group s data architecture and governance framework and leading data cleansing migration and validation Leading vendor and implementation partner selection through structured RFP processes and holding vendors accountable for delivery Establishing programme governance including plans budgets risk registers change control and go-live criteria Providing concise decision-focused progress reporting to the CEO and management team Partnering with HR and department heads on change management training user adoption and updated SOPs Establishing sustainable technology governance access controls documentation and regular vendor performance reviews Keeping up to date on emerging technologies automation and AI opportunities relevant to the group

We are looking for a Group Technology Transformation Lead to define lead and deliver the technology strategy and transformation roadmap for a growing multi-business health and wellness group operating across the UAE KSA and future international markets Reporting to the CEO you will first take ownership of the current technology landscape and introduce stronger governance then design and lead a group-wide transformation covering ERP CRM contact centre HR booking POS inventory e-commerce data integrations and automation This is not a traditional IT support or project management role The group is looking for a senior hands-on transformation leader with recent experience leading a complex Tier 1 ERP implementation and the commercial insight to challenge vendors and make sound technology decisions You will be accountable from strategy right through to successful implementation adoption and measurable business value

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Technology, Engineering or a related field; equivalent substantial experience may be consideredPostgraduate qualifications and ERP, NetSuite, enterprise architecture or programme management certifications are an advantageSignificant senior-level experience in technology transformation, enterprise systems or ERP implementationDemonstrable experience personally leading at least one significant Tier 1 ERP implementation within the last five years (essential)Proven end-to-end implementation experience, from requirements and solution design through data migration, integrations, UAT, cutover, go-live and stabilisationStrong experience in systems integration, APIs, data architecture, migration, and governanceExperience managing technology vendors and implementation partners, with strong programme and project governanceExperience working across multiple functions, legal entities and countriesProven ability to build technology business cases and evaluate ROI, with strong commercial and operational understandingExperience working directly with senior executives and management teamsRecent hands-on NetSuite experience and/or certification is preferredExperience with CRM, contact centre, booking/POS, HRIS, inventory, e-commerce, BI and AI/automation platforms is preferredExperience in multi-site customer-facing businesses such as beauty, wellness, healthcare, retail or hospitality, and UAE/KSA experience, is preferred