Ground Operations & Passenger Services Agent

Gulf News; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Gulf News is seeking Ground Staff to support passenger services and daily ground operations. The role focuses on assisting passengers with check-in and boarding, providing information, and coordinating with teams to ensure smooth operations.

The ideal candidate will have a high school diploma, strong English communication, a professional demeanor, and flexibility to work shifts, including weekends and holidays. Prior aviation or customer service experience is a plus.

Qualifications

• High school diploma or equivalent.
• Good English communication and customer service skills.
• Professional attitude and presentable appearance.
• Ability to work shifts, including weekends and public holidays.
• Previous customer service or aviation experience is an advantage.

Responsibilities

• Assist passengers with check-in and boarding procedures.
• Provide information and respond to passenger inquiries.
• Verify travel documents in accordance with applicable procedures.
• Coordinate with relevant teams to support smooth operations.
• Assist passengers professionally and handle service-related concerns.

Skills

Customer service

Communication

English proficiency

Team coordination

Education

High school diploma

Job description

Gulf News is seeking Ground Staff to support passenger services and daily ground operations. The role focuses on assisting passengers with check-in and boarding, providing information, and coordinating with teams to ensure smooth operations.

The ideal candidate will have a high school diploma, strong English communication, a professional demeanor, and flexibility to work shifts, including weekends and holidays. Prior aviation or customer service experience is a plus.