Greetings & Hostesses Manager

Client of CS & Clarks; Dubai; On-site; AED 216,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth opportunities

Access to training and networking

Employee discounts on dining and venue

Job summary

Client of CS & Clarks is seeking a Greetings and Hostesses Manager in Dubai to lead a team of hostesses, ensuring a warm, professional atmosphere for guests and smooth VIP guest handling at events.

You will train staff, coordinate staffing, conduct performance evaluations, and collaborate with event managers to align hostess services with event objectives while upholding brand standards for uniforms and presentation.

Qualifications

• Experience in hospitality or event coordination preferred.
• Excellent interpersonal and communication skills.
• Ability to stay calm in fast-paced events.
• Strong organizational skills and attention to detail.

Responsibilities

• Hire, train and supervise a team of hostesses to meet service standards.
• Develop and implement training programs for guest interaction and etiquette.
• Schedule hostess staffing for events to ensure coverage.
• Provide coaching and performance feedback to improve service.
• Collaborate with event managers to align hostess services with objectives.
• Maintain uniforms and grooming to reflect brand standards.
• Monitor guest feedback and implement improvements.
• Handle guest inquiries and resolve issues related to hostess services.
• Develop relationships with vendors for uniforms and supplies.

Skills

Hospitality experience

Customer service

Event coordination

Interpersonal communication

Job description

As Greetings and Hostesses Manager you will play a key role in ensuring a warm and welcoming atmosphere for guests attending events. You will be responsible for providing assistance and facilitating a seamless and enjoyable experience throughout the event. You will lead a team of hostesses ensuring high standards of professionalism, hospitality, and guest engagement at all times. You will also set the rules and protocols for welcoming VIP guests and their security details.

Key Responsibilities

• Hire, train and supervise a team of hostesses ensuring they embody the company s standards of service excellence and professionalism
• Develop and implement training programs for hostesses focusing on guest interaction, etiquette and service delivery
• Coordinate and schedule hostess staffing for events ensuring adequate coverage and efficient deployment of resources
• Conduct performance evaluations and provide ongoing feedback and coaching to hostesses to enhance their skills and service delivery
• Collaborate with event coordinators and managers to understand guest requirements and expectations and ensure hostess services align with event objectives
• Maintain hostess uniforms, grooming standards and overall presentation to reflect the company s brand and image
• Monitor guest feedback and satisfaction levels related to hostess services and implement improvements as needed
• Handle guest inquiries, requests and complaints related to hostess services, resolving issues promptly and professionally
• Develop relationships with vendors and suppliers to ensure quality of hostess uniforms and related supplies

Qualifications

• Previous experience in hospitality, customer service, or event coordination preferred
• Excellent interpersonal and communication skills with a friendly and approachable demeanor
• Ability to remain calm and composed in fast-paced and dynamic event environments
• Strong organizational and multitasking abilities with attention to detail
• Professional appearance and demeanor with a passion for delivering exceptional guest experiences
• Flexibility to work evenings, weekends, and holidays based on event schedules
• Knowledge of event operations and venue layout is a plus

Benefits

• Competitive compensation package
• Opportunities for career growth and development
• Access to training and networking events within the hospitality industry
• Employee discounts on dining and events at the venue