Customer Insights & Experience Research Lead

Client of Global Human Capital Group; Dubai; On-site; AED 140,000 - 240,000; Full time

Job summary

Client of Global Human Capital Group in Dubai seeks a Customer Insights professional to translate research into practical actions across product, marketing, and service teams. You will design studies, analyze trends, and present clear recommendations to senior stakeholders.

The role requires strong analytical skills, experience with research methods, and the ability to work independently as well as with cross-functional teams to improve the customer journey.

Qualifications

• Proven experience in customer insights, market research, or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Proficiency in research methodologies and data analysis tools.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct comprehensive research to understand customer behavior needs and preferences.
• Develop and implement customer experience strategies.
• Analyze data from various sources to identify trends and insights.
• Translate research findings into actionable recommendations for product development, marketing, and customer service.
• Collaborate with cross-functional teams to ensure a seamless customer journey.
• Design and execute surveys, interviews, and focus groups.
• Monitor and report on key customer experience metrics.

Skills

Customer insights

Market research

Analytical thinking

Communication

Presentation skills

Data analysis tools

Tools

Data analysis tools

Job description

Responsibilities

• Conduct comprehensive research to understand customer behavior needs and preferences
• Develop and implement customer experience strategies
• Analyze data from various sources to identify trends and insights
• Translate research findings into actionable recommendations for product development marketing and customer service
• Collaborate with cross-functional teams to ensure a seamless customer journey
• Design and execute surveys interviews and focus groups
• Monitor and report on key customer experience metrics

Qualifications:

• Proven experience in customer insights, market research, or a related field
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Proficiency in research methodologies and data analysis tools
• Ability to work independently and as part of a team