Government CX Design Specialist - End-to-End Service Redesign

Sia Partners; Abu Dhabi; On-site; AED 240,000 - 480,000; Full time

Job summary

Sia Partners in Abu Dhabi seeks a CX Design Consultant to lead and support end-to-end government service design and redesign initiatives. You'll conduct discovery sessions, develop personas, journey maps and service blueprints, and translate insights into actionable future-state designs.

You'll collaborate with Service Owners, technology teams and stakeholders, facilitate workshops, and ensure deliverables reflect Abu Dhabi standards.

Qualifications

• Experience in customer experience service design and government transformation.
• Familiarity with Abu Dhabi government service ecosystem, platforms and standards.
• Arabic speaking is mandatory with professional English proficiency.

Responsibilities

• Lead end-to-end government service design and redesign initiatives.
• Conduct service understanding and discovery sessions with stakeholders.
• Develop customer personas and As-Is/To-Be journey maps and service blueprints.
• Translate insights into structured future-state service designs and action plans.
• Facilitate ideation and co-design workshops with owners and technology teams.

Skills

CX design

Government transformation

Service design methodologies

Stakeholder engagement

Workshop facilitation

Arabic language

Tools

ARIS

Job description

Sia Partners in Abu Dhabi seeks a CX Design Consultant to lead and support end-to-end government service design and redesign initiatives. You'll conduct discovery sessions, develop personas, journey maps and service blueprints, and translate insights into actionable future-state designs.

You'll collaborate with Service Owners, technology teams and stakeholders, facilitate workshops, and ensure deliverables reflect Abu Dhabi standards.