Abu Dhabi Government CX Design Consultant

Sia; Abu Dhabi; On-site; AED 180,000 - 320,000; Full time

Job summary

Sia is seeking a CX Design Consultant to design and redesign government services in Abu Dhabi. You will map customer journeys, create service blueprints and run workshops with Service Owners and Technology teams to identify improvements.

The role demands deep experience in CX, service design and government transformation, with Arabic and English proficiency mandatory. The successful candidate will ensure outputs align with Abu Dhabi government standards and TAMM platform considerations, driving

Qualifications

• Experience in CX, service design, and government transformation.
• Hands-on design experience with customer journey maps, personas and service blueprints.
• Strong workshop facilitation and stakeholder management skills.

Responsibilities

• Lead end-to-end design and redesign of government services from understanding to future-state design.
• Conduct service understanding sessions with Service Owners and stakeholders.
• Develop As-Is/To-Be Customer Journey Maps and Service Blueprints.
• Plan and facilitate ideation and co-design workshops with cross-functional teams.
• Translate findings into structured service transformation action plans.

Skills

Customer Experience

Service Design

Business Process Design

Management Consulting

Government Transformation

Tools

ARIS

Job description

Sia is seeking a CX Design Consultant to design and redesign government services in Abu Dhabi. You will map customer journeys, create service blueprints and run workshops with Service Owners and Technology teams to identify improvements.

The role demands deep experience in CX, service design and government transformation, with Arabic and English proficiency mandatory. The successful candidate will ensure outputs align with Abu Dhabi government standards and TAMM platform considerations, driving