Global Travel Customer Service Specialist

The Emirates Group; Dubai; Presencial; AED 67.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tax-free salary

Descripción de la vacante

dnata in Dubai is seeking a Customer Service Agent to deliver outstanding support across inbound and outbound interactions. You will manage bookings, confirmations, and reminders while maintaining meticulous customer records and adhering to data protection standards.

The role requires at least 2 years in customer service, the ability to handle high-volume workloads, and strong communication skills. A flexible, shift-based schedule is expected, with opportunities for professional growth.

Formación

• Minimum of 2 years experience in a customer service or case management role.
• Experience working in a high-pressure, high-volume environment.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to work in a shift-based environment, manage multiple tasks, and adapt to changing priorities.

Responsabilidades

• Handle inbound and outbound customer communications across multiple channels with professionalism.
• Maintain accurate customer records and document interactions in line with confidentiality requirements.
• Identify, log, and escalate complaints to support effective service recovery.
• Provide feedback on recurring issues and contribute to process improvements.
• Achieve KPIs including call handling time, scheduling accuracy, SLA compliance, and CSAT targets.

Conocimientos

Customer service

CRM systems

Data entry

Communication skills

Shift-based work

Descripción del empleo

dnata in Dubai is seeking a Customer Service Agent to deliver outstanding support across inbound and outbound interactions. You will manage bookings, confirmations, and reminders while maintaining meticulous customer records and adhering to data protection standards.

The role requires at least 2 years in customer service, the ability to handle high-volume workloads, and strong communication skills. A flexible, shift-based schedule is expected, with opportunities for professional growth.