Global Travel Consultant – Sales & Service

Emirates Airlines - Other locations; Abu Dhabi; On-site; AED 67,000 - 95,000; Full time

Benefits offered by this job

Travel benefits

Discounts on flights and hotels

Job summary

Emirates Group is seeking a Travel Consultant for the dnata Global Contact Centre in Dubai. You will handle travel bookings, ticket sales, amendments and provide destination information across retail, phone, WhatsApp and email. A proactive approach will help convert enquiries into sales while maintaining excellent customer service.

The role requires strong communication and the ability to work in a fast-paced, target-driven environment with flexible shifts including evenings and weekends.

Qualifications

• Minimum 1 year of experience in commercial/sales/reservations/ticketing, travel and tourism or customer service.
• Excellent customer service and communication skills are required.

Responsibilities

• Provide high standard customer service to Retail, Government or Corporate clients.
• Assist with travel bookings, ticket sales, amendments and destination information.
• Convert enquiries into sales and promote dnata Travel products and loyalty programmes.
• Advise on visa, passport and insurance requirements and travel details.
• Maintain relationships with clients and respond promptly to inquiries.
• Work with multiple channels including retail, phone, WhatsApp and email.

Skills

Customer service

Sales

Multichannel support

Communication

Education

High school diploma or equivalent

Job description

Emirates Group is seeking a Travel Consultant for the dnata Global Contact Centre in Dubai. You will handle travel bookings, ticket sales, amendments and provide destination information across retail, phone, WhatsApp and email. A proactive approach will help convert enquiries into sales while maintaining excellent customer service.

The role requires strong communication and the ability to work in a fast-paced, target-driven environment with flexible shifts including evenings and weekends.