Global Sea Freight Operations Executive

Careers at UAE; Dubai Emirate; Presencial; AED 167.000 - 246.000; Jornada completa

Descripción de la vacante

DSV Air & Sea in Dubai is seeking an operations executive for the Sea Freight department. The role supports the Management and Team Leader, handling day-to-day shipments, invoicing, and client communications to ensure efficient operations.

The candidate should have a solid background in freight forwarding, strong customer service and communication skills, and the ability to meet deadlines. This position offers opportunities to grow within a global logistics company.

Formación

• Experience of 3 years working in a customer service role in freight forwarding industry.
• A Bachelor’s degree.
• Customer service oriented and result driven.
• Good communication, influencing and organization skills.
• Must be able to take ownership of problems and provide solutions to clients in a timely manner.
• Ability to handle customer complaints effectively and professionally within a timely manner

Responsabilidades

• Reporting to import team leader on day to day shipments.
• Co-ordinating with clients, DSV network and DSV Vendors.
• Routing shipments from inside sales and updating customers.
• Handle import and cross trade shipments of key and corporate accounts.
• Coordinating with Shipping Line and Co-loaders for Planning Vessel.
• Monitor the shared folder daily.
• Manage open jobs using our inhouse system and intercompany invoices through constant follow ups.
• Assisting team leader to lead the entire operations and documentation team.
• Provide all DSV products and services to the client / identify shipments where PS must be claimed etc.
• Identify quality leads from existing clients/ inactive clients/ new clients and provide the same to operations manager.
• Take ownership of external client visits when necessary.
• Follow up with Vendor, Co-loaders and liners for invoices.
• Meeting set KPIs
• Follow up with other branches for cargo coming from various locations.
• Other tasks assigned by management.

Conocimientos

Customer service

Communication skills

Problem solving

Teamwork

Educación

Bachelor’s degree

Descripción del empleo

DSV Air & Sea in Dubai is seeking an operations executive for the Sea Freight department. The role supports the Management and Team Leader, handling day-to-day shipments, invoicing, and client communications to ensure efficient operations.

The candidate should have a solid background in freight forwarding, strong customer service and communication skills, and the ability to meet deadlines. This position offers opportunities to grow within a global logistics company.