Global IT Service Desk Technician - Evening Shift

Network Overdrive; Dubai; On-site; AED 183,621 - 257,069; Full time

Job summary

A global IT services provider is looking for an IT Service Desk Technician based in Dubai. In this role, you will provide technical solutions for corporate clients, focusing on desktop, networking, and cyber security issues. You will work evenings, ensuring timely responses to North American customers. The ideal candidate will have a background in system administration, excellent problem-solving skills, and proficiency with Azure and Microsoft technologies. This is a permanent, full-time position.

Qualifications

• Proven experience as a System Administrator or similar role.
• Resourcefulness and strong problem-solving aptitude.
• Knowledge of system security and data backup/recovery.

Responsibilities

• Ensure timely response to customer needs during business hours.
• Maintain customers' Azure infrastructure operational 24/7.
• Investigate cyber security events and manage email quarantines.
• Troubleshoot and resolve critical hardware and software problems.
• Monitor and optimize system performance.

Skills

Resourcefulness

Problem-solving

Customer Service skills

Excellent English

Education

BSc/Ba in Information Technology or related discipline

Microsoft Certified Systems Administrator (MCSA)

Tools

Azure

Microsoft 365

Fortinet firewalls

Active Directory

Windows Server OS

Hyper-V

Job description

A global IT services provider is looking for an IT Service Desk Technician based in Dubai. In this role, you will provide technical solutions for corporate clients, focusing on desktop, networking, and cyber security issues. You will work evenings, ensuring timely responses to North American customers. The ideal candidate will have a background in system administration, excellent problem-solving skills, and proficiency with Azure and Microsoft technologies. This is a permanent, full-time position.