Global Head of People Services & Help Desk

Agoda Company Pte. Ltd.; Dubai; On-site; AED 218,000 - 326,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Agoda, part of Booking Holdings, seeks an Associate Director, Head of People Services & Help Desk to lead global employee support across Tier 1 Help Desk, Tier 0 self-service, and People Relations Services. Based in Bangkok, the role requires building a scalable, governance-driven, staff-centric support model for a rapidly growing tech organization.

You will champion service excellence, drive cross-functional collaboration with HRBPs, Legal, and Compliance, and guide a high-performing team

Qualifications

• Bachelor’s degree in business, HR, or related field.
• 10+ years of relevant experience across HR shared services and People operations.
• Proven leadership of managers and multiple service teams in fast-paced environments.
• Strong governance, risk awareness, and data-driven decision making.

Responsibilities

• Lead Tier 1 Help Desk and self-service initiatives for global employees.
• Oversee Global People Relations Services and complex employee matters.
• Define routing, escalation, and governance across the lifecycle.
• Partner with Legal, Compliance, and HRBPs to ensure policy alignment.
• Drive continuous improvements in service design and performance metrics.

Job description

Agoda, part of Booking Holdings, seeks an Associate Director, Head of People Services & Help Desk to lead global employee support across Tier 1 Help Desk, Tier 0 self-service, and People Relations Services. Based in Bangkok, the role requires building a scalable, governance-driven, staff-centric support model for a rapidly growing tech organization.

You will champion service excellence, drive cross-functional collaboration with HRBPs, Legal, and Compliance, and guide a high-performing team