Global Head of Luxury Residences Operations

Aman Group; Dubai; On-site; AED 3,500,000 - 5,000,000; Full time

Job summary

Aman Group seeks a Director of Residences Operations to lead operational excellence across its luxury residential portfolio, reporting to the COO. Responsibilities include defining operating standards, pre-opening planning, HOA governance, and global property oversight to ensure brand standards and owner satisfaction.

The role requires deep experience in branded residences, strong financial acumen, and excellent stakeholder engagement with ultra-high-net-worth owners and boards.

Qualifications

• Minimum 15 years in luxury hospitality, branded residences, or high-end residential ops.
• At least 5 years leading across multiple properties or regions.
• Experience with HOAs, condominium associations or similar owner-governed entities.

Responsibilities

• Develop and maintain residential operating standards across formats.
• Lead pre-opening planning for new residential openings and stabilisation.
• Define governance frameworks for HOAs and residence ownership structures.
• Oversee operations across all managed properties with measurable service standards.
• Manage owner satisfaction measurement and respond to findings.
• Guide Residence Managers and property leaders on residential operations.

Skills

Leadership across multiple properties

Residential operations

Financial acumen

Stakeholder management

HOA experience

Branded residences experience

Pre-opening experience

Education

Bachelor's degree

MBA or comparable

Job description

Aman Group seeks a Director of Residences Operations to lead operational excellence across its luxury residential portfolio, reporting to the COO. Responsibilities include defining operating standards, pre-opening planning, HOA governance, and global property oversight to ensure brand standards and owner satisfaction.

The role requires deep experience in branded residences, strong financial acumen, and excellent stakeholder engagement with ultra-high-net-worth owners and boards.