GCC Banking Operations Director

UBL UAE; Dubai; On-site; AED 1,200,000 - 2,000,000; Full time

Job summary

UBL UAE is seeking a Head of Banking Operations – GCC to lead strategic and operational delivery across GCC banking operations with a focus on governance, risk, and regulatory compliance. The role requires building a high-performing multi-location team and driving process improvements across core banking functions to support growth.

The incumbent will collaborate with Business, Technology, Risk, Compliance, Finance and other stakeholders to ensure resilience, service quality and customer-centric

Qualifications

• Bachelor's degree in Banking, Finance, Business Administration or Operations (advantage if qualified).
• 12–15 years of banking experience with senior ops leadership.
• Strong GCC banking experience and knowledge of regulatory environment across GCC.
• Proven experience managing multi-location banking operations and large teams.
• Knowledge of banking products, transaction processing, and operational controls.

Responsibilities

• Lead and oversee banking operations across the GCC, ensuring delivery of high-quality services.
• Develop and implement the GCC Operations strategy aligned with business objectives.
• Establish governance, policies, controls, service standards and performance management across GCC.
• Oversee core banking ops including account opening, payments, settlements, and servicing.
• Drive efficiency, automation, standardisation, and process improvements to enhance speed and CX.
• Maintain robust operational risk management, internal controls, and audit remediation.

Skills

Leadership

Operational risk management

Process improvement

GCC banking experience

Stakeholder management

Education

Bachelor's degree in Banking / Finance / Business Administration / Operations

Job description

UBL UAE is seeking a Head of Banking Operations – GCC to lead strategic and operational delivery across GCC banking operations with a focus on governance, risk, and regulatory compliance. The role requires building a high-performing multi-location team and driving process improvements across core banking functions to support growth.

The incumbent will collaborate with Business, Technology, Risk, Compliance, Finance and other stakeholders to ensure resilience, service quality and customer-centric