FX CONVERSION MANAGER (English) [DUBAI]

Blue Ads Media Group Ltd.; Dubai; On-site; AED 205,000 - 246,000; Full time

Benefits offered by this job

Flight tickets provided

Accommodation in corporate villa/hotel

$500 monthly accommodation allowance (

Relocation package

Job summary

Blue Ads Media Group Ltd. in Dubai seeks an experienced FX Conversion Manager to lead a high-performing team of Conversion Agents. You will drive sales performance, improve lead-to-FTD conversion, and manage daily operations to ensure targets are met.

The role requires 2–3 years in FX, 10+ agents managed, and experience with an Asian-language desk. English communication must be strong, with a focus on leadership and analytics. A relocation package is offered.

Qualifications

• Minimum 2–3 years of experience in the FX industry.
• Proven experience as Conversion Manager or Sales Manager.
• At least 1 year of team leadership experience.
• Proven experience managing a team of at least 10 agents.
• Experience leading an Asian-language desk (Malay, Japanese, Korean or Mandarin) is preferred.
• Strong understanding of FX sales processes, lead conversion and FTD generation.
• Excellent leadership, communication and analytical skills.
• Professional English communication.

Responsibilities

• Lead, manage and motivate a Conversion team of at least 10 agents.
• Drive team performance and ensure monthly sales and FTD targets are achieved or exceeded.
• Monitor conversion rates, FTDs, call quality and agent performance.
• Develop and implement sales strategies to maximise lead conversion.
• Manage daily KPIs, performance reports and sales activity.
• Coach and develop Conversion Agents through feedback and evaluations.
• Identify performance gaps and implement improvement plans.
• Collaborate with Retention, Marketing and Operations departments.
• Oversee lead distribution and follow-up procedures.
• Maintain a disciplined, high-performance sales environment.

Skills

Team leadership

Sales management

KPIs analysis

English communication

Job description

About the job FX CONVERSION MANAGER (English) [DUBAI]

ABOUT THE ROLE

We are seeking an experienced and results-driven FX Conversion Manager to lead, manage and develop a high-performing team of Conversion Agents in Dubai.

The successful candidate will be responsible for driving sales performance, improving lead-to-FTD conversion, managing daily operations and ensuring the team consistently achieves its targets.
Note:

• Previous experience managing at least one Asian-language desk, preferably Malay, Japanese, Korean or Mandarin.

KEY RESPONSIBILITIES

• Lead, manage and motivate a Conversion team of at least 10 agents.
• Drive team performance and ensure monthly sales and FTD targets are achieved or exceeded.
• Monitor conversion rates, FTDs, call quality and individual agent performance.
• Develop and implement effective sales strategies to maximise lead conversion.
• Manage daily KPIs, performance reports and sales activity.
• Coach, train and develop Conversion Agents through regular feedback and call evaluations.
• Identify performance gaps and implement improvement plans.
• Work closely with Retention, Marketing and Operations departments.
• Oversee lead distribution and ensure effective follow-up procedures.
• Maintain a disciplined, motivated and high-performance sales environment.

REQUIREMENTS

• Minimum 2–3 years of experience in the FX / Forex industry.
• Previous experience as a Conversion Manager, Sales Manager or Senior Conversion Team Leader.
• At least 1 year of team management or leadership experience.
• Proven experience managing a team of at least 10 agents.
• Previous experience managing at least one Asian-language desk, preferably Malay, Japanese, Korean or Mandarin.
• Strong understanding of FX sales processes, FTD generation and lead conversion.
• Demonstrated ability to manage, coach and develop sales teams.
• Strong leadership, communication and analytical skills.
• Confident in monitoring KPIs, analysing performance and implementing strategies to improve results.
• Results-oriented, proactive and able to perform under pressure.
• Professional English communication skills.

SALARY & RELOCATION PACKAGE

• USD 5,000–6,000 monthly base salary, depending on experience.
• Performance-based bonuses and incentives.
• Flight tickets provided.
• One month of accommodation in a corporate villa or hotel.
• USD 500 monthly accommodation allowance for the first three months.