FX Client Growth Manager - Russian Speaker

MultiBank Group; Dubai; On-site; AED 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Job summary

MultiBank Group in Dubai is seeking a results-driven FX Account Manager - Russian Speaker to acquire, manage and grow relationships with Russian-speaking clients, guiding onboarding and activation, and delivering high-touch service across our platform portfolio.

The ideal candidate has 2+ years in Forex/CFD account management, fluent Russian and English, experience with MT4/MT5 and CRM systems, and a proven track record of meeting sales and retention targets in a regulated trading environment.

Qualifications

• Bachelor’s degree in Finance, Business, Economics, Marketing, or related field.
• Fluency in Russian and English.
• 2+ years of experience in Account Management, Sales, Retention, or Conversion within a Forex/CFD broker.
• Solid understanding of Forex, CFDs, trading platforms, and financial market dynamics.
• Hands-on experience with MT4, MT5, or similar trading platforms, as well as CRM systems.
• Proven track record of meeting or exceeding acquisition, retention, and revenue targets.

Responsibilities

• Identify, engage, and convert new Russian-speaking clients for the Group’s products and services.
• Manage and grow a portfolio of existing clients, ensuring strong relationship development, retention, and increased lifetime value.
• Build trust with clients through regular follow-up, timely support, and a high standard of professional communication.
• Introduce clients to the company’s product offering, trading platforms, account types, and service features.
• Support clients through the onboarding journey, including account opening, KYC documentation, platform setup, funding guidance, and first-time activation.
• Follow up proactively on dormant, inactive, or underperforming accounts to improve activation and retention.
• Promote relevant campaigns, product updates, and cross-sell opportunities where suitable.
• Provide clients with general market colour, product information, and platform education in accordance with internal policies and regulatory requirements.
• Maintain accurate and up-to-date records of all client activity, pipeline progress, and communication in the CRM system.
• Work closely with internal stakeholders to ensure seamless service delivery.
• Handle client concerns, escalations, and service issues professionally and in a timely manner.
• Achieve individual sales, retention, deposit, and revenue KPIs as defined by management.
• Contribute to the growth of the Russian-speaking market by identifying opportunities, client trends, and partnership channels.

Skills

Russian fluency

English fluency

Account management

Education

Bachelor’s degree in Finance, Business, Economics, Marketing, or related field

Tools

MT4/MT5

CRM systems

Job description

MultiBank Group in Dubai is seeking a results-driven FX Account Manager - Russian Speaker to acquire, manage and grow relationships with Russian-speaking clients, guiding onboarding and activation, and delivering high-touch service across our platform portfolio.

The ideal candidate has 2+ years in Forex/CFD account management, fluent Russian and English, experience with MT4/MT5 and CRM systems, and a proven track record of meeting sales and retention targets in a regulated trading environment.