FX Account Manager - Turkish Speaker

MultiBank Group; Dubai; Sur place; AED 167 000 - 268 000; Plein temps

Résumé du poste

MultiBank Group in Dubai seeks a results-driven FX Account Manager fluent in Turkish and English to acquire, manage, and grow Turkish-speaking clients and partners. The role requires Forex/CFD brokerage experience, strong commercial instinct, and capability to convert leads while ensuring regulatory-compliant service.

The candidate will support onboarding, platform guidance, and ongoing relationship management, targeting activation, retention, and revenue growth in a fast-paced, target-driven

Qualifications

• Fluency in Turkish and English (written and spoken).
• Minimum 2 years of experience in Account Management, Sales, Retention, or Conversion within a Forex/CFD broker.
• Solid understanding of Forex, CFDs, trading platforms, and market dynamics.
• Hands-on experience with MT4/MT5 and CRM systems.
• Proven track record of meeting acquisition, retention, and revenue targets.
• Experience supporting onboarding and KYC/compliance processes.

Responsabilités

• Identify, engage, and convert new Turkish-speaking clients for the Group’s products and services.
• Manage and grow a portfolio of existing clients, focusing on retention and increased lifetime value.
• Onboard clients, provide platform guidance, and coordinate with KYC/compliance.
• Promote campaigns, product updates, and cross-sell opportunities.
• Maintain accurate client activity records in the CRM and collaborate with Compliance, Operations, Dealing, Support, Marketing, and BD.

Connaissances

Turkish language

English language

Account management

Sales

Retention

Conversion

Formation

Bachelor's degree in Finance, Business, Economics, Marketing

Outils

MT4/MT5

CRM systems

Description du poste

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering clients to achieve their financial goals.

Role Overview

We are seeking a results-driven FX Account Manager - Turkish Speaker to acquire, manage, and grow relationships with Turkish-speaking clients and partners. The ideal candidate will have prior experience within a Forex/CFD broker, strong commercial instincts, and the ability to convert leads, retain clients, and deliver a high-quality client experience in line with company standards and regulatory requirements.

This role is suited to someone who understands financial markets, is comfortable working in a target-driven environment, and can confidently support clients with account onboarding, platform guidance, and ongoing relationship management.

Key Responsibilities

• Identify, engage, and convert new Turkish-speaking clients for the Group’s products and services.
• Manage and grow a portfolio of existing clients, ensuring strong relationship development, retention, and increased lifetime value.
• Build trust with clients through regular follow-up, timely support, and a high standard of professional communication.
• Introduce clients to the company’s product offering, trading platforms, account types, and service features.
• Support clients through the onboarding journey, including account opening, KYC documentation, platform setup, funding guidance, and first-time activation.
• Follow up proactively on dormant, inactive, or underperforming accounts to improve activation and retention.
• Promote relevant campaigns, product updates, and cross-sell opportunities where suitable.
• Provide clients with general market colour, product information, and platform education in accordance with internal policies and regulatory requirements.
• Maintain accurate and up-to-date records of all client activity, pipeline progress, and communication in the CRM system.
• Work closely with internal stakeholders including Compliance, Operations, Dealing, Customer Support, Marketing, and Business Development to ensure seamless service delivery.
• Handle client concerns, escalations, and service issues professionally and timely manner.
• Achieve individual sales, retention, deposit, and revenue KPIs as defined by management.
• Contribute to the growth of the Turkish-speaking market by identifying opportunities, client trends, and partnership channels, including IBs and affiliates where relevant.

Qualifications and Requirements

• Bachelor’s degree in Finance, Business, Economics, Marketing, or a related field is preferred.
• Fluency in Turkish and English is mandatory, both written and spoken.
• Minimum 2 years of experience in Account Management, Sales, Retention, or Conversion within a Forex/CFD broker or closely related financial services environment.
• Solid understanding of Forex, CFDs, trading platforms, and financial market dynamics.
• Hands-on experience with MT4, MT5, or similar trading platforms, as well as CRM systems.
• Proven track record of meeting or exceeding acquisition, retention, and revenue targets.
• Strong client handling, objection-handling, negotiation, and closing skills.
• Experience supporting account opening, client onboarding, and coordination with KYC/compliance processes is highly desirable.
• Existing network or book of Turkish-speaking clients, IBs, money managers, or trading communities is a strong advantage.
• Ability to communicate complex financial products clearly and responsibly.
• Highly organized, self-motivated, and comfortable working in a fast-paced, target-driven environment.
• Strong commercial awareness and the ability to identify upsell, cross-sell, and client reactivation opportunities.
• Knowledge of the CIS/Turkish-speaking trader landscape is a strong plus.

Preferred Profile

• Previous experience in a regulated Forex/CFD brokerage.
• Exposure to retail traders, high-value clients, IBs, or affiliate channels.
• Understanding of client lifecycle metrics such as lead conversion, first-time deposit, activation, retention, and reactivation.
• Ability to operate with professionalism, discretion, and strong attention to compliance-sensitive communication.

Why Join Us?

• Work with one of the world’s leading financial derivatives institutions.
• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.

Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.