FTTH/GPON Field Technician - Residential Internet

Xad Technologies; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Xad Technologies is seeking experienced Consumer Telecom Field Technicians to install, maintain, troubleshoot, and restore residential telecom services across the UAE. The role requires hands-on FTTH, GPON, fiber optics, ONT, and router configuration with strong customer service skills.

Travel to customer locations, document work orders, and ensure timely service activations while maintaining safety and quality standards. UAE driving license preferred. UAE market experience is a plus.

Qualifications

• High School Certificate or Diploma in Telecommunications, Electronics, or related field.
• Hands-on FTTH installations, GPON, fiber optics, ONT, and Wi-Fi router configuration.
• Experience with residential customer installations, troubleshooting, maintenance, and service restoration.
• Familiarity with field service management systems and reporting is a plus.

Responsibilities

• Install and troubleshoot FTTH services at residential sites.
• Handle GPON networks, ONT devices, Wi-Fi routers, and CPE.
• Perform on-site installations, maintenance, and fault diagnosis.
• Test connectivity, resolve internet/Wi-Fi issues, and activate services.
• Identify and resolve fiber connectivity or router-related problems.
• Coordinate with support and operations to resolve issues.
• Provide professional customer support and maintain service records.

Skills

FTTH installations

GPON networks

Fiber optics

ONT configuration

Router configuration

Wi-Fi troubleshooting

Customer service

Field service

Travel to client sites

Education

High School Certificate

Diploma in Telecommunications

Tools

Testing equipment

Job description

Xad Technologies is seeking experienced Consumer Telecom Field Technicians to install, maintain, troubleshoot, and restore residential telecom services across the UAE. The role requires hands-on FTTH, GPON, fiber optics, ONT, and router configuration with strong customer service skills.

Travel to customer locations, document work orders, and ensure timely service activations while maintaining safety and quality standards. UAE driving license preferred. UAE market experience is a plus.