FTTH Field Technician: GPON & Home Network Expert

XAD Technologies

Dubai

On-site

AED 60,000 - 120,000

Full time

7 days ago

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Job summary

XAD Technologies in the United Arab Emirates is seeking experienced Consumer Telecom Field Technicians to support the installation, maintenance, troubleshooting, and service restoration of residential telecom services across the UAE.

Ideal candidates have hands-on FTTH, GPON networks, fiber optic connections, ONT devices, routers, and customer premises equipment (CPE), with strong technical troubleshooting and customer service skills.

Qualifications

1–3 years of relevant telecom field experience.
Hands‑on FTTH, GPON, fiber optics, ONT devices, and Wi‑Fi router configuration.
Experience in residential customer installations, troubleshooting, maintenance, and service restoration.
Valid UAE Driving License – Preferred / Required depending on project requirements.
Good communication, problem‑solving, and customer handling skills.
Ability to travel to customer locations across assigned operational areas.

Responsibilities

Install, configure, maintain, and troubleshoot residential telecom services, including FTTH internet connections.
Handle fiber optic connections, GPON networks, ONT devices, Wi‑Fi routers, and related customer premises equipment.
Visit residential customer premises for new installations, maintenance, technical fault diagnosis, and service restoration.
Perform connectivity testing, troubleshoot internet and Wi‑Fi issues, and ensure successful service activation.
Identify and resolve technical issues related to fiber connectivity, ONT configuration, routers, and network performance.
Coordinate with technical support and operations teams to resolve complex service‑related issues.
Provide professional customer support and ensure high levels of customer satisfaction.
Update work orders, job status, service completion details, and technical reports accurately in the assigned system.
Complete assigned installations, maintenance activities, and service requests within operational timelines and service‑level requirements.
Ensure proper handling, availability, and maintenance of tools, testing equipment, and technical materials.
Maintain assigned vehicle cleanliness, proper uniform, and professional grooming standards.
Follow company safety guidelines, operational procedures, quality standards, and customer service requirements.